CUSTOMER SERVICE

CUSTOMER SERVICE

Our key account managers provide the personal, face to face contact that is so important to many of our customers. They are able to use their extensive knowledge of our industry to guide new projects through from conception to delivery.

Specialising in JIT ordering requirements and appreciating the tight deadlines of product launch, we are used to turning any enquiry around quickly and efficiently.

Our internal sales team act as a single point of contact, working closely with the business managers, order processing and production control. They are able to provide progress reporting, quotations and any other response needed to satisfy your enquiry.

Firstan provide a complete efficient service and this enables us to keep our prices competitive without ever compromising quality.

Next Generation 85,000 sq ft Facility for Pharmaceutical and Food Packaging Manufacturers | Firstan Quality Packaging

Firstan understands the importance of protecting the design brand identity.

DESIGN

DESIGN

Firstan’s in house Packaging Design Centre focuses on innovation to ensure that your product is given optimum shelf presence in the ever-increasing competition between brands. With this in mind Firstan’s team of designers work closely with customers, sales and marketing to develop new packaging concepts across a wide range of markets.

We are also developing packaging solutions in response to new legislation that govern the pharmaceutical sector, for example, the current need to add tamper evident features to packs.

Our packaging design and development teams are experts in creating new packaging designs for pharmaceutical packaging and food packaging.

REPRO

REPRO

Continuous investment in the development of our repro studio, staff and equipment ensures Firstan continue to offer the highest level of service and strict colour management procedures.

Firstan use state of the art, proven technology and this enables us to provide a full repro solution that maintains full data integrity with a digital workflow from beginning to end. Our Operators are highly skilled in all aspects of pre-press artwork generation for our print processes.

Our repro studio offers high quality proofing, colour management and artwork amendments. Firstan work towards the highest colour management standards to ensure like for like proof to print.

A controlled environment delivers stability and speed, 24 hours a day in our CTP department.

Artwork Origination

Firstan provide a full artwork origination service. Our experienced, award winning repro team work closely with your design team and packaging technologists to deliver unique, attention grabbing designs that give your product maximum shelf impact.

Working in a fully colour managed digital work flow, using the most up to date software, Firstan can deliver proofs at each stage of the design process, which will accurately represent the final print. Firstan can also deliver full colour mock ups if you require.

Download our Origination Specification here.

Training Academy handout

REPRO SERVICES INCLUDE:

Artwork Amends

Proofing

Digital Colour Mock Ups

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PRINT

PRINT

As with the other areas of Firstan’s production facility, the Print presses incorporate the very latest technology; producing excellent dot reproduction and colour control throughout the job. Please follow the Technology link to find out more about Firstan’s print technology.

Running 24 hours a day, reliability is a key factor in the use of these presses. Computer aids give the print managers total control over the print process. Designed for quick change over and short make-ready, these presses are ideally suited for both short and long run lengths. In-line coating allows the application of a variety of specialist solvent or water based coatings.

Employee working at Firstan Pharmaceutical and Food Packaging Manufacturers

LOGISTICS

LOGISTICS

Our logistics department’s aim is to ensure your order is delivered on time in full every time. Our warehouse facilities are an important part of carton manufacture in today’s “Just in Time” ordering methodology.

We can provide a stockholding service to hold stock of your finished goods to provide you with stock as and when you need it – ask your account manager for further details.

We utilise a fully managed fleet of satellite tracked delivery vehicles in order to provide your products when and where you want them.

QUALITY & ENVIRONMENT

Quality & Environment

Quality is at the heart of Firstan’s operation with an extensive Quality Management system in order to ensure every Job is dispatched in full in perfect condition.

Firstan’s manufacturing site is BRC/IoP Global Standard for Packaging and Packaging Materials (Issue 4 February 2011), PS9000:2011, ISO 15378:2011 and ISO 9001:2008 accredited, providing the highest quality standards for packaging manufacturing in the UK.

Iso 12647-2 – Colour management

On the 17th June 2015 Firstan Packaging Ltd became the first UK Packaging printer to become a pressSIGN Offset Standard (pOS) certified printer. The pOS certification demonstrates that Firstan have the skills, equipment and knowledge to produce consistent colour quality, from file handling through to the final print. The pOS certification is based on the ISO12647-2 colour management standard and is applied using the leading globally recognised pressSIGN software. Some of the largest brand owners and retailers monitor and audit colour quality from all their print suppliers using pressSIGN, across all types of printing environments from litho, flexo, gravure and digital. The accreditation covers all aspects of the colour workflow including file handling, proofing, viewing conditions and press.

Firstan is a leading independent carton packaging manufacturer who are heavily focused on quality. Primarily we serve the Pharmaceutical, Healthcare and Food Manufacturing Companies, both Blue Chip and private labels.
 Brands can be reassured that their jobs will be handled correctly, while printers can test their quality control procedures against the highest standards. pOS confirms Firstan’s existing reputation for quality.

pressSIGNExpertLogo

Iso 9001

Quality is at the heart of Firstan’s operation with an extensive Quality Management system in order to ensure every Job is dispatched in full in perfect condition.

Firstan’s manufacturing site is BRC/IoP Global Standard for Packaging and Packaging Materials (Issue 4 February 2011), PS9000:2011, ISO 15378:2011 and ISO 9001:2008 accredited, providing the highest quality standards for packaging manufacturing in the UK.

PS9000

Quality is at the heart of Firstan’s operation with an extensive Quality Management system in order to ensure every Job is dispatched in full in perfect condition. Firstan have been PS9000 certified for many years and became one of the first packaging companies in the UK to become PS9000:2011 accredited in 2011. PS9000:2011 is the latest pharmaceutical packaging materials standard.

BRC

BRC/IOP: The British Retail Consortium / Institute of Packaging (BRC/IOP) Global Standard for Packaging has been developed jointly, and sets out hygiene and quality requirements for packaging manufacturers. Developed by the BRC (the British Retail Consortium, a UK trade organization that represents the interests of the UK retailers) in conjunction with the Institute of Packaging, the BRC/IoP Global Standard – Food Packaging and Other Packaging Materials, was developed to assist retailers and food manufacturers to meet their legal obligations. The standard provides a common basis for the certification of companies supplying packaging for food products to retailers.

Environment

We recognise the importance of reducing any adverse environmental aspects and impacts created by our business activities as far as possible through education, raising awareness and encouraging active participation in local, national and global initiatives.

We are committed to protecting the environment, preventing pollution and minimising our impact on the environment. We aim to ensure that continual environmental improvement remains an integral part of our business strategy and operations.

In order to do this, we have established systems and procedures to ensure that our Environmental Management System meets the requirements of ISO 14001

The company conducts environmental impact evaluations of all activities carried out by the business as a whole. The managers annually review their collective goals and set new targets.

All company employees strive to ensure that the Environmental Management System operates effectively and that the company’s environmental performance is continually improved.

PROMOTIONAL PANEL-01

FSC ®
As public concern about the state of the world’s forests and timber resources increases, FSC  provides solutions to complex environmental and social issues.

The FSC  label is recognition of Firstan’s responsible practices. It is a guarantee that Firstan comply with the highest social and environmental forestry standards in the market, giving Firstan real credibility with customers and business partners as well as financial institutions and watchdog organizations. The Forest Stewardship Council ® (FSC) is an independent, non-governmental, not for profit organization established to promote the responsible management of the world’s forests. It provides standard setting, trademark assurance and accreditation services for companies and organizations interested in responsible forestry. Products carrying the FSC label are independently certified to assure consumers that they come from forests that are managed to meet the social, economic and ecological needs of present and future generations. The FSC monitors the use of timber in paper and board based products, ensuring that material used is coming from sustainable sources. The FSC Chain of Custody certification tracks the FSC certified material through the production processes all the way to the store. Firstan are FSC certified and our license number is: FSC® C007757.

pefc

PEFC
The PEFC Council (Program for the Endorsement of Forest Certification schemes) is an independent, non-profit, non-governmental organization, founded in 1999 which promotes sustainably managed forests through independent third party certification. The PEFC provides an assurance mechanism to purchasers of wood and paper products that they are promoting the sustainable management of forests.

PEFC is a global umbrella organization for the assessment of and mutual recognition of national forest certification schemes developed in a multi-stakeholder process. These national schemes build upon the inter-governmental processes for the promotion of sustainable forest management, a series of on-going mechanisms supported by 149 governments in the world covering 85% of the world’s forest area.

PEFC has in its membership 35 independent national forest certification systems of which 25 to date have been through a rigorous assessment process involving public consultation and the use of independent assessors to provide the assessments on which mutual recognition decisions are taken by the membership. These 25 systems account for more than 200 million hectares of certified forests producing millions of tonnes of certified timber to the market place making PEFC the world’s largest certification system. The other national member’s schemes are at various stages of development and are working towards mutual recognition under the PEFC processes.

14001ISO 14001
The Environment is very important to Firstan and protecting the environment is also very important to us. Firstan became ISO 14001 accredited in December 2012 and this means that we are actively working to reduce waste and inefficiencies. Being ISO 14001 accredited ensures we comply or go beyond compliance which helps us to preserve natural resources and makes greater use of materials already purchased.

TECHNICAL SUPPORT

Technical Support

Firstan’s customer service also extends to technical support. If you experience any issues with our products or have any technical questions please let your account manager know and we will endeavor to provide answers. Our technical team have many years of experience in the industry and can provide advice/support on design / print / packing questions.